Our Policies

Shipping Policy

RATES

UPS Priority Overnight service is $29.99 to all customers who live in New Jersey, New York, Delaware, Maryland, and Pennsylvania. Customers who live outside of those states pay $54.99 for UPS Overnight Shipping. Customers can receive free livestock shipping on orders OVER $500! This includes corals, inverts and saltwater fish. If your order is $499.99 or less, you will be assessed a shipping charge for the order.

SHIPPING

We ship to the 48 contiguous states. We do not ship to Puerto Rico, American Samoa, Alaska, Hawaii or to PO’S, APO’S or FPO’S. If all of the items in your order are ready to ship immediately we will contact you via email to confirm a shipping date. We will not ship any livestock unless the shipping date has been agreed upon. A tracking number will be sent via email once the item ships. Orders are shipped to the shipping address provided by the customer on the order. We are not responsible for incorrect addresses provided by the customer.

All live items are shipped via UPS using Priority Overnight service Monday-Thursday and typically arrive by 10:30am EST.

All livestock is packaged safely for transit taking into account temperatures at both origin and destination. That being said, it is our right to delay any shipment if we feel the weather may pose an issue. In the unlikely event of a DOA (Dead On Arrival), you must send a very clear digital photo within 2 hours of delivery (UPS posted time). Once we receive the digital photo we will issue a store credit in the form of a Zona Aquatics gift card. The store credit does not include the cost of shipping. We do not offer refunds. We will only issue credit towards future orders. Zona Aquatics cannot be held responsible for mechanical or weather delays that may cause your UPS shipment to arrive late.

ALL PURCHASES ARE FINAL

If an order must be cancelled we will offer you a 100% credit in the form of a gift card.

ARRIVE ALIVE GUARANTEE

Zona Aquatics proudly guarantees live arrival on all of our livestock. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (UPS posted time), along with clear photos of the deceased item, both in the shipping bag, and out of bag. In the event that a buyer does not contact Zona Aquatics within the specified 2 hour time frame, we reserve the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY & NOT DOING SO VOIDS ALL DOA COVERAGE.

No returns on purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your aquarium, we have no control over the conditions, so no warranty is implied past delivery. There will be no refund on shipping charges under any circumstance. You as the credit card holder agree not to “Charge Back” any charges. If free shipping was applied to the order we will deduct all shipping costs from the credit. Zona Aquatics is not responsible for carrier delays, lost packages or other acts beyond our control.

By submitting an order to Zonaaquatics.com you are agreeing to the above presented terms.

Our Other Policies

TERMS OF SERVICE

Zona Aquatics LLC (“us”, “we”, “our”) operates zonaaquatics.com. By visiting our site (“zonaaquatics.com“) and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Zona Aquatics LLC reserves the right to update or modify these Terms and Conditions at any time without notice. We advise you to review the following terms and conditions prior to purchase.

Privacy Policy

Thank you for choosing Zona Aquatics Services LLC. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our digital services, including web development, logo designing, SEO, and digital marketing services for your aquarium needs.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

1. Information We Collect

Personal Information: When you engage with our services, we may collect personal information such as your name, email address, phone number, and billing information.

Usage Information: We may collect information about your interaction with our services, such as the pages you visit, the links you click on, and the duration of your visit.

2. How We Use Your Information

Personal Information: When you engage with our services, we may collect personal information such as your name, email address, phone number, and billing information.

Usage Information: We may collect information about your interaction with our services, such as the pages you visit, the links you click on, and the duration of your visit.

3. Information Sharing

Third-Party Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, payment processors, and marketing platforms.

Legal Compliance: We may disclose your information when required by law or in response to a legal process, such as a court order or subpoena

4. Data Security

We are committed to protecting the security of your information. We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

5. Your Choices

Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribed instructions provided in the communication.

Access and Update: You may access and update your personal information by contacting us at the contact information provided below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically for any updates.

By continuing to use our services after the changes are posted, you agree to the revised Privacy Policy.

This Privacy Policy is effective as of the date indicated at the top of this page.

Refund Policy

At Zona Aquatics Services LLC, we strive to provide high-quality digital services, including web development, logo designing, SEO, and digital marketing for your aquarium needs. We want you to be satisfied with the service you receive from us. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our procedures for refunds.

1. Refund Eligibility

Unsatisfactory Service: If you are dissatisfied with the quality of our services or if we fail to deliver the agreed-upon services, you may be eligible for a refund.

Cancelation: If you cancel your service request before any work has begun, you may be eligible for a full refund.

2. Refund Process

Notification: To request a refund, please contact us for the contact information provided below within 7–10 days of the service delivery date.

Evaluation: We will review your request and assess the reason for the refund.

Approval: If your request is approved, we will process the refund using the original method of payment. Please allow 7–10 days for the refund to be reflected in your account.